Paul Anderson is director of marketing at Soffe Apparel,
 an apparel company started in 1949 as a distributor to the military. 
Over the years, the company expanded into clothing and became known for 
its signature athletic shorts. The shorts, made for men, became popular among cheerleaders, who would fold down the band so they'd fit properly.
In the fall of 2014, Soffe conducted market research into the young, 
female market for athletic apparel that yielded some interesting 
insights. Soffe learned that women felt more motivated to work out as 
part of a group, and that that sense of belonging was key to success 
when pursuing their fitness goals.
I invited Paul to Marketing Smarts to discuss how Soffe used those 
insights to completely rebrand the company to reach the underserved 
demographic of young, female athletes seeking inspiration and motivation
 from one another.
Soffe's "Strength in Us" campaign is a complete turnaround from the 
brand's previous marketing message. The company's willingness to act on 
sound audience data has turned its social channels into a destination of
 choice for its target audience.
Here are just a few highlights from our conversation:
 Don't be afraid to rebrand if you're not reaching your core audience
Don't be afraid to rebrand if you're not reaching your core audience
 (03:23): "The Soffe brand has been going through a massive revamp over 
the past 18 months.... We noticed especially on the women's side that 
there was this massive disconnect with our core consumers. So, one of 
the things we wanted to do...was to go out and actually listen to that 
consumer. That really prompted [us to conduct] research."
Invest in research so you can truly understand your audience
 (04:00): "One of the big things we did was to bring on a new agency of 
record...and they've got some pretty interesting proprietary tools at 
their disposal [that] allowed us to set the stage for the research that 
we did. Being able to, at scale, understand and listen on social and 
through search, we were able to get an idea of brand sentiment.... That 
then prompted us to dig into the specifics around our core consumer.... 
Young women were connecting through exercise and these group-based 
activities.... 80% of young women said they were more motivated to 
exercise with friends or a team. 92% said they were more powerful as a 
group... It wasn't that they weren't competitive—they were individually 
competitive—they just felt that there was something more."
Look for opportunities to connect with audiences your competition is ignoring
 (05:35): "As we looked at the activewear market in general, we saw a 
big opportunity there to tell our story, a story that had been part of 
Soffe for a long time: our roots in the military, our roots in 
cheerleading, and then how that evolved to how...young women approach 
active now.... We're a smaller 'fighter brand' as I like to say, but as 
you look at the big guys that are out there, it's all a lot of the 
same—advertises and talks about 'lone individuals' with big campaign 
slogans glorifying the single athlete. We thought that this was an 
interesting thing that we'd want to hang our hat on, and talk to our 
core consumer and young women in a more realistic and authentic way."
Once you've reviewed the data, use it to better serve your target audience (07:41): 
"We
 did some early segmentation work and really looked at the different 
groups around dance culture, around gymnastics culture, Zumba and cardio
 barre—all these sort of new exercise movements that really are based 
around groups, and they all sort of draft off of dance in a lot of ways.
 We're really concentrating on messaging around those activity bases 
where we're building product and merchandizing around those things. It 
started with segmentation."
Go where your audience is (like Instagram) and give them content that inspires (08:53): 
"What
 we wanted to do as we launched for spring 2015 was to put a break 
between the brand's old and new content. We wanted to be pretty stark 
about it. To launch the 'Strength is in Us' campaign, we released a 
24-word manifesto in 24 separate posts, and each post featured 
compelling statistics around our study, and it really just 
captivated—the statistics around teamwork, around the power of 
collective strength. It was interesting to see our consumer who was used
 to our 'old' content, and then seeing the reaction from our new 'coming
 out' party.... It's just about being a content source for our consumer 
and really to inspire and motivate young women around this idea of 'the 
power of we' and 'the strength is in us....' We were on Instagram 
before, but we're being more strategic and more channel specific about 
it. It is our most engaged channel."
 Experiment, but not without a strategy; establish a baseline to measure against
Experiment, but not without a strategy; establish a baseline to measure against
 (12:18): "We can see Likes, comments; and as our audience grows, those 
things are all important. One of the things...we had seen through our 
initial research around the brand was digging down and understanding 
brand sentiment...and we're going to be paying attention, obviously, to 
that. We wanted to be a place to host the conversation around our 
positioning, sort of a content source of inspiration and motivation.... 
We want to be a brand publishing content that engages our consumer. It's
 one thing that we just didn't do when we lost touch with them.... We've
 established a brand-tracker base that we're going to use to measure 
yourself against quarterly, so that'll be really interesting to see 
where the needle moves there.... We have seen our followers increase at a
 rate that was higher than what we were previously doing, so that's a 
good sign."
To learn more, visit Soffe.com or follow Soffe on Twitter: @Soffe. And be sure to check out its Instagram feed: @soffegirl.
Paul and I talked about much more, so be sure to listen to the entire
 show, which you can do above, or download the mp3 and listen at your 
convenience. Of course, you can also subscribe to the Marketing Smarts 
podcast in iTunes or via RSS and never miss an episode!
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Show opener music credit: Noam Weinstein.
This marketing podcast was created and published by MarketingProfs.
 Kerry O'Shea Gorgone
Kerry O'Shea Gorgone
 is instructional design manager, enterprise training, at 
MarketingProfs. She's also a speaker, writer, attorney, and educator. 
She hosts and produces the weekly Marketing Smarts podcast. To contact Kerry about being a guest on Marketing Smarts, send her an email, or you can find her on Twitter (@KerryGorgone), Google+, and her personal blog.